Funeral Services Manager

4 weeks ago

Fremantle, Western Australia Invocare Full time
About the Role

We are seeking a skilled and compassionate Location Manager to join our team at InvoCare. As a key member of our team, you will be responsible for ensuring our brand is well-known in the community, driving results, and providing exceptional service to our clients.

Key Responsibilities
  • Lead and develop a high-performing team to deliver outstanding customer service
  • Manage operations, people, and finances for a high-volume location
  • Drive profit objectives while maintaining exceptional customer service levels
  • Provide compassionate care and support to families during a difficult time
  • Build positive relationships with stakeholders and motivate a team
  • Ensure the provision of quality service to our clients, embracing and advocating the company's culture and high service standards
About You

We are looking for a candidate who possesses the following skills and qualities:

  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Empathy and sensitivity to the needs of grieving families
  • Competent administrative and computing skills
  • Flexibility to participate in after-hours duties, including occasional weekend arrangements
Benefits of Joining InvoCare

As a member of our team, you will have access to a range of benefits, including:

  • Reward and recognition programs
  • Tailored induction and training programs
  • Well-designed and fitted-out locations with the latest facilities
  • Networking opportunities across the business and with peers
  • Birthday and paid parental leave
  • Free access to Employee Assist Program
  • Annual family day social events

We are committed to building a respectful, diverse, and inclusive workplace that reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures, and are open to discussing flexibility.

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