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Strategic Customer Success Advisor

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $125,000 - $175,000
Strategic Customer Success Advisor

We are seeking a highly skilled Strategic Customer Success Advisor to join our team. As a key member of our organization, you will be responsible for building and fostering strong relationships with our customers, driving business growth, and delivering exceptional customer experiences.

About the Role:

  • Become an trusted advisor to our customers, aligning their goals and objectives with our solutions.
  • Develop and execute comprehensive adoption strategies to drive customer success and maximize ROI.
  • Provide expert guidance on process improvement, change management, and technical product knowledge to ensure seamless implementation and utilization of our products.
  • Identify and mitigate risks to customer success, collaborating closely with our sales teams to develop risk mitigation plans.
  • Promote and execute strategic initiatives to enhance customer value, reduce costs, and drive growth.
  • Communicate effectively with stakeholders, including executive-level decision-makers, to inform product roadmaps and sales processes.
  • Lead cross-functional teams to deliver exceptional customer experiences, ensuring seamless interactions across multiple touchpoints.

Requirements:

  • A minimum of 12-15 years of experience in a dynamic, customer-facing role within a B2B SaaS organization.
  • Proven track record as a trusted advisor, delivering business value and driving revenue growth through strategic partnerships.
  • Excellent consulting skills, with the ability to drive effective conversations at the C-level and facilitate complex discussions.
  • Experience building business value ROI models and developing compelling pitches to secure new business opportunities.
  • Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring is a plus.

What We Offer:

  • A competitive salary and benefits package.
  • A flexible work environment that promotes work-life balance and collaboration.
  • The opportunity to work with a global leader in digital operations management and contribute to shaping the future of customer success.

About Us:

We are a global organization committed to creating a diverse and inclusive workplace. Our total rewards approach is designed to attract, retain, and engage top talent, while promoting a culture of belonging and excellence.