Staff Machine Learning Engineer

1 month ago

Melbourne, Victoria, Australia Canva Full time
About the Role

We are seeking a highly skilled Machine Learning Engineer to join our team at Canva. As a key member of our Machine Learning Engineering specialty, you will be responsible for designing, building, and maintaining complex production systems to apply statistics and machine learning at scale.

Key Responsibilities
  • Partner with our leadership to develop an AI/ML strategy and roadmap to improve the customer support experience.
  • Be accountable for the delivery of primary identified opportunities in UV, partnering with product and engineering teams.
  • Lead the ML development of a natural language understanding/processing system that integrates seamlessly into the Canva Product.
  • Collaborate with MLEs across the organisation to tap into existing ML capabilities and/or work on cross-organisation problems and solutions.
Requirements
  • More than 5 years of industry experience in the machine learning/software engineering role with a Product/SaaS company.
  • Experience with industry-level high-scale natural language systems.
  • Experience building and deploying machine learning models, including a strong understanding of end-to-end machine learning pipelines and components.
  • Strong coding proficiency in Python (note that interviews will be in Python).
  • Familiarity with several of the following: TensorFlow, PyTorch, scikit-learn, Langchain, and Huggingface.
  • Experience with RAG architectures and/or a good understanding of its application.
  • Strong understanding of Computer Science/Engineering fundamentals and first principles covering system design, data structures, architecture, and design patterns.
  • Ideal experience in Customer Support and/or Business Process automation role.
  • Excellent collaboration and communication skills. Enjoy pairing with and mentoring other engineers.
  • Proven ability to set medium to long-term vision for the team in the AI space.
About Canva

At Canva, we believe that supporting our users is a thrilling and intricate puzzle to solve. Our mission is to ensure that every user feels empowered and heard, especially when we're aiming to scale our user base to an incredible 1 billion users. That's where our User Voice super team comes in, acting as the vital link between our users and Canva's most valuable partners.

We are revolutionising the way users interact with our platform. As a member of our team, you will have the opportunity to work on a cutting-edge natural language understanding system that seamlessly integrates into Canva, enabling users to find help easily.

We are proud to have recently released a milestone of our LLM-powered help system for customer support and we are the first conversational AI product at Canva.

We embrace a remote-friendly work environment, allowing you the flexibility to work from anywhere in Australia. With team members located in Australia, New Zealand, the Philippines, and China, you will be joining a diverse and inclusive team that values collaboration and creativity.

What's in it for you?
  • Equity packages - we want our success to be yours too.
  • Inclusive parental leave policy that supports all parents & carers.
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more.
  • Flexible leave options that empower you to be a force for good, take time to recharge and support you personally.

Check out https://www.canva.com/careers/ for more info.

We make hiring decisions based on your experience, skills, and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don't feel like your skills quite match what's listed above - we still want to hear from you.

Please note that interviews are conducted virtually.

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