
Software Implementation Specialist
7 days ago
We are seeking a seasoned implementation professional to lead client implementations from start to finish.
The successful candidate will be responsible for managing the entire implementation process, providing training and support, and collaborating with our development team to enhance software capabilities.
Key Responsibilities:- Develop and implement comprehensive implementation plans for clients.
- Provide expert-level training to clients on effective software usage.
- Offer ongoing support and guidance throughout the implementation process.
- Collaborate with the development team to identify and implement software enhancements.
- Contribute to the sales team by providing detailed information on software capabilities.
- Log tickets and enhancements in our online ticketing system as they arise during training.
- Develop and maintain training materials, including manuals and videos.
- Ensure seamless handovers of clients to the Client Success Manager at Go Live.
- Previous experience in software implementation and training, preferably in HR/Payroll systems.
- Strong analytical skills, leveraging logical thinking to deliver timely and transparent decision-making.
- A results-driven individual who takes initiative and prioritizes customer-focused outcomes.
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Implementation Specialist
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Software Implementation Specialist
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