Customer Portfolio Manager

3 weeks ago


Melbourne, Victoria, Australia Hipages Full time

About the role:

As a key member of our expanding account management team in Melbourne, you will be responsible for managing a portfolio of accounts and developing strong relationships with clients to drive growth and retention.

Why work with us:

  • Competitive uncapped commission, benefits, and perks, plus equity via our Employee Share Program.
  • HI-Achiever Club recognizes and rewards high performers with exciting incentives and prizes.
  • Join a market leader in the industry as part of a high-performing team.
  • Enjoy comprehensive leave policies, including birthday, anniversary, and volunteer leave, and up to 5 days of negative leave.

Your responsibilities:

  • Manage a portfolio of tradie businesses in Australia.
  • Act as the primary point of contact for clients and handle inbound/outbound calls.
  • Oversee the full customer life cycle, including growth, nurturing, and retention.
  • Meet monthly revenue targets within your portfolio.

About you:

  • Experience in Account Management, Sales, or Customer Service.
  • Proven track record of achieving sales, retention, or similar KPIs.
  • Thrives in a dynamic, fast-paced environment.
  • Exceptional time management skills and ability to provide solutions for customers.

About us:

We are an Australian-owned, ASX-listed tech company and the leading online tradie marketplace in Australia. Our purpose is to transform the trade industry, building better lives for everyone.

As a Circle Back Initiative Employer, we commit to responding to every applicant. We are a strengths-based organization with in-house coaching, holistic wellbeing focus, and social connection initiatives.



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