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Customer Experience Ambassador

1 month ago

Sydney, New South Wales, Australia Novotel Full time

Novotel Sydney City Centre is seeking a charismatic Customer Experience Ambassador to elevate the guest experience. This exciting role offers an opportunity to join a dynamic team and contribute to creating unforgettable experiences for our valued guests.

About Us

As the world's largest hotel group, Accor operates over 5,000 properties in more than 90 countries. With a global network of hospitality experts, we prioritize people and foster real passion for service and achievement beyond limits.

Key Responsibilities

  • Develop strong relationships with guests through exceptional communication and problem-solving skills.
  • Utilize Accor tools to collaborate with hotel departments and create memorable experiences.
  • Maintain high service standards and drive revenue growth.
  • Demonstrate adaptability and resilience in a fast-paced environment.

Requirements

  • Relevant experience in the hotel industry with a focus on delivering exceptional guest experiences.
  • Strong communication and interpersonal skills with the ability to work effectively in a team.
  • Ability to navigate change and provide quick thinking solutions.
  • Proficiency in Microsoft Outlook, Microsoft Office, and Opera cloud.

What We Offer

  • A competitive salary range of $65,000 - $80,000 per annum, commensurate with experience.
  • The opportunity to Work Your Way, Learn Your Way, and experience Benefits Your Way at Accor.
  • The chance to work alongside passionate industry professionals and be mentored by experienced Accor Hospitality experts.
  • A supportive and inclusive work environment that values diversity and promotes equal opportunities.