Director of Onboard Experience

5 hours ago

Sydney, New South Wales, Australia beBeeStrategic Full time $120,000 - $160,000
Job Description

Buscojobs is seeking a Senior Manager to lead the strategy and execution of our world-class onboard service experience.

  • Develop and execute a world-class onboard service strategy.
  • Oversee the development of integrated service protocols across all touchpoints.
  • Product manage loose equipment and serviceware portfolio across the airline.

Key Responsibilities:

  • Shape and execute a world-class onboard service strategy.
  • Oversee the development of integrated service protocols across all touchpoints.
  • Provide strategic oversight and set performance standards and KPIs.
  • Lead cross-functional teams to drive continuous service improvement.

Requirements:

  • 10+ years' experience in service strategy and delivery, preferably in the aviation industry.
  • Strong leadership and team management skills.
  • Excellent strategic planning and operational execution abilities.
  • Ability to collaborate effectively with cross-functional teams.

Benefits:

  • Heavily discounted air travel within Australia and across the globe.
  • Flexible leave options, including 18 weeks paid parental leave and additional purchased leave options.
  • Access to thousands of rewards through partnerships.
Why Join Us?

As a Senior Manager at Buscojobs, you will have the opportunity to lead a talented team and shape the future of our onboard service experience.

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