End User Support Specialist

1 week ago

Canberra, ACT, Australia beBeeSupport Full time $95,000 - $110,000

Job Summary

We are seeking an experienced End User Support Technician to join our client in Canberra.

This is a fantastic opportunity for someone who wants to develop their skills and work with a government department.

  • Respond to user requests, troubleshoot incidents, and develop solutions.
  • Manage day-to-day incidents using the ITSM tool.
  • Collaborate with Service Delivery and L3 Senior Engineers to solve complex problems.
  • Contribute to knowledge base content following company guidelines.

Key Requirements

  • Excellent customer service skills.
  • Ability to work in a team environment.

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