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End User Support Specialist – M365 And Av Services
3 weeks ago
End User Support Specialist – M365 and AV Services
Leidos Australia is seeking an End User Support Specialist to deliver high-quality, user-focused IT support, with a focus on Microsoft 365 user services and meeting room technologies (including Microsoft Teams Rooms and AV systems) to enable seamless hybrid work experiences.
Overview
We're a 'Family Friendly' certified workplace that supports the varied roles our team members manage in their family settings.
Leidos Australia delivers IT and airborne solutions across government, defence, aviation, border protection and health markets, with a team of local experts backed by a global network.
Key Responsibilities
Provide advanced support across all user-facing IT services, including Service Desk triage, priority support, Tech Bar assistance, Microsoft 365 user technologies, and AV/meeting room support.
Deploy, configure, patch, and support devices including desktops, laptops, AV systems, mobile phones, authentication devices, and peripherals.
Support and maintain Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint; assist users with collaboration, access, and productivity tools.
Perform asset lifecycle activities, such as provisioning, tagging, CMDB updates, and decommissioning; assist with ITSM governance and contribute to process improvement and compliance.
Mentor team members and help build capability across the team and customer base through training, technical leadership, IT inductions, refresher sessions, and contributions to SOPs, knowledge base articles, and training materials.
Qualifications & Experience
Experience supporting enterprise desktop and mobile platforms, with strong hands-on skills across Windows 10/11, Microsoft 365, and basic networking.
Demonstrated expertise in Microsoft 365 user services, including Teams, Exchange Online, OneDrive, and SharePoint; experience supporting Microsoft Teams Rooms and AV technologies in meeting spaces.
Experience with management products such as Microsoft Endpoint Configuration Manager and Intune, including scripting or automation using scripts like PowerShell; familiarity with patch deployment and endpoint compliance.
ITIL v4 Foundation certified (or equivalent understanding), with proficiency in ITSM platforms such as Ivanti or ServiceNow; comfortable working within SLAs and contributing to service documentation.
Excellent interpersonal and communication skills, with experience delivering training or onboarding sessions and supporting asset/configuration management activities.
Other Requirements
This role requires the successful applicant to be an Australian Citizen and to hold or be able to obtain an NV1 level security clearance.
Diversity, Inclusion and Values
Leidos Australia is an equal opportunities organisation and is committed to an inclusive workplace.
We welcome applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our Advocacy Groups provide opportunities for connection and collaboration on shared interests.
Next Steps
To apply for this role, follow the links or apply via our Careers page.
Recruitment process – virtual / face to face interview and background checks.
Applicants may need to meet ITAR requirements in certain circumstances.
This may place limitations on persons with dual nationality or certain residency status.
We are committed to making our recruitment process accessible.
Please contact our Careers team for additional support during your application.
Notes
Pay range information is provided as a general guideline and is not a guarantee of compensation.
The role details may be subject to change based on business needs.
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