Sales Training and Development Specialist
3 weeks ago
We are seeking a Sales Training Associate to contribute to improving efficiencies in sales skills, develop and identify training needs for a team of National Course Advisors.
Responsibilities:- Complete call observations for Team Leaders to deliver coaching.
- Schedule regular individual and team training plans.
- Evaluate strengths and weaknesses to identify training needs.
- Help facilitate onboarding sessions for new hires and sales trainees.
- Oversee training material and suggest/implement improvements.
- Choose the most appropriate training method per case (e.g., on-the-job training, seminars, and simulations).
- Work closely with key stakeholders to help optimize performance through individual training plans.
- Create an open-communication climate and gather team members' preferences for potential training.
- Maintain/create and update training collateral.
- Stay up to date with employee development trends.
- Submit reports on training activities and results.
- Proven experience as a Sales /Customer Service trainer or similar role.
- Strong leadership and teamwork skills, with a demonstrated ability to collaborate across teams and roles.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Ability to work effectively in a busy environment.
- Experience in educational or training content development is a plus.
- Understanding of the call centre sales process and associated soft skills that support performance.
- A natural communicator with the ability to establish trusting relationship with the team
- A TAE40122 desirable or ability to obtain preferred but not essential.
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Sales Training Development Specialist
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