Sales Training and Development Specialist

3 weeks ago


Brisbane, Queensland, Australia Australian College of Applied Professions Full time
Job Description:

We are seeking a Sales Training Associate to contribute to improving efficiencies in sales skills, develop and identify training needs for a team of National Course Advisors.

Responsibilities:
  • Complete call observations for Team Leaders to deliver coaching.
  • Schedule regular individual and team training plans.
  • Evaluate strengths and weaknesses to identify training needs.
  • Help facilitate onboarding sessions for new hires and sales trainees.
  • Oversee training material and suggest/implement improvements.
  • Choose the most appropriate training method per case (e.g., on-the-job training, seminars, and simulations).
  • Work closely with key stakeholders to help optimize performance through individual training plans.
  • Create an open-communication climate and gather team members' preferences for potential training.
  • Maintain/create and update training collateral.
  • Stay up to date with employee development trends.
  • Submit reports on training activities and results.
Requirements:
  • Proven experience as a Sales /Customer Service trainer or similar role.
  • Strong leadership and teamwork skills, with a demonstrated ability to collaborate across teams and roles.
  • Strong communication and interpersonal skills.
  • Excellent organizational and time-management abilities.
  • Ability to work effectively in a busy environment.
  • Experience in educational or training content development is a plus.
  • Understanding of the call centre sales process and associated soft skills that support performance.
  • A natural communicator with the ability to establish trusting relationship with the team
  • A TAE40122 desirable or ability to obtain preferred but not essential.


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