Claims Officer

2 days ago


Adelaide, South Australia Gallagher Full time
Job Summary

As a Claims Officer at Gallagher, you will play a critical role in delivering a high-quality, empathetic, and organised claims management service to our clients. Your primary responsibility will be to support the return to work process for individuals who have experienced a workplace injury. You will work closely with our Return to Work Specialist, Impairment Benefit Specialists, Dispute Resolution Officers, and other technical roles to ensure seamless claim management functions.

Key Responsibilities

Upload relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner
Provide exceptional customer service by actively listening, showing empathy, and recognising the needs of the worker and employer
Manage the determination of low-risk claims, including medical expenses only and Noise Induced Hearing Loss
Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation
Educate stakeholders on the RTW process, legislative requirements, initial claims decisions, formal statements, and advocate for the mobile case management service where necessary

About You

We are looking for individuals with recent work experience in customer service-based roles, strong administration skills, excellent communication and interpersonal skills, and a team player attitude. If you have experience working in a dynamic, fast-paced environment and are passionate about delivering exceptional customer service, we encourage you to apply.

What We Offer

At Gallagher, we value our employees and offer a friendly, comfortable working environment that facilitates a work-life balance. We also offer a range of benefits, including discounted insurance, dress-for-your-day policies, novated leasing, and flexible working arrangements.
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