Scheduling Coordinator

1 week ago

Northern Beaches Council, Australia Right at Home Full time
About the Role

In this exciting position, you will be responsible for coordinating the scheduling of support staff to meet the needs of our clients and stakeholders. As a key member of our team, you will play a crucial role in ensuring that our services are delivered in a timely and efficient manner.

The successful candidate will have a strong background in scheduling and rostering, with experience in using software programs to manage staff and client services. You will be responsible for:

  • Responding to staffing requests and coordinating the scheduling of support staff
  • Developing rosters to achieve efficiency and maximize the use of resources
  • Utilizing workforce to cover shift shortfalls
  • Providing advice and support to internal customers, supervisors, and employees throughout the workforce planning and utilization process
  • Ensuring compliance with all relevant legislation, standards, and regulations
Key Responsibilities

The successful candidate will be responsible for:

  • Answering phone calls and assisting with client and stakeholder enquiries
  • Scheduling of support staff and ensuring all client services are filled in a timely manner
  • Using a software program to enter service details and manage client services
  • Developing rosters to achieve efficiency and maximize the use of resources
  • Utilizing workforce to cover shift shortfalls
  • Providing advice and support to internal customers, supervisors, and employees throughout the workforce planning and utilization process
  • Ensuring compliance with all relevant legislation, standards, and regulations
Requirements

The successful candidate will have:

  • Demonstrated experience in a similar high-volume staff rostering and scheduling role
  • Demonstrated knowledge and understanding of rostering and scheduling processes
  • Relevant tertiary office management qualification - Desirable
  • Understanding of industry relations, awards, agreements, and how they impact on rosters is a plus
  • CERT III in home and community care, aged care, or disability care is a plus
  • Experience using VisualCare or similar rostering and scheduling software is highly regarded
  • Exceptional communication skills, both written and verbal
  • Demonstrated integrity, professionalism, and high level of resilience
  • Strong planning and organization skills with good attention to detail with data entry
  • Moderate competency in Microsoft Office skills
Preferred Skills

The successful candidate will have:

  • Ability to provide exceptional support to our carers when they need assistance with anything related to our external clients
  • A passion for respectfully empowering and caring for people
  • Able to work as part of a team
  • Willingness to participate in further training and education opportunities
  • Problem-solving, negotiation, and conflict resolution skills
  • Establishes and maintains effective communication and harmonious working relationships
  • Systems-oriented
  • Detail-oriented
  • Updates knowledge and skills by pursuing continuing professional development

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