Senior Early Resolutions Leader

3 days ago

Melbourne, Victoria, Australia beBeeManager Full time $100,000 - $110,000
Job Description:

As a Manager, Early Resolutions, you will lead and coach a team of Early Resolution Officers to manage non-complex related complaints. You will ensure fair, effective, and timely resolutions in accordance with Fund and regulatory requirements.

You will drive positive change through consultation, education, and communication. This is a hands-on role that requires the ability to work autonomously and thrive in a collaborative environment where ideas and suggestions are explored.

Key Responsibilities:
  • Monitor operational activities ensuring all activities are delivered in adherence with legislative and Fund requirements.
  • Work with the Service Delivery Leadership team to analyse complaints to identify and report recurring and systemic issues.
  • Identify continuous improvement opportunities to deliver an enhanced member service, greater efficiency, and reduction of risk to the fund.
Required Skills and Qualifications:
  • Extensive experience in dispute resolution management within a leadership position
  • Solid experience within the superannuation industry
  • Excellent written and verbal communication skills
  • Excellent technical and decision-making skills
  • Good stakeholder management skills, with the ability to engage effectively at all levels
  • Excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position
Benefits:

AustralianSuper is committed to colleague development and offers ongoing learning, coaching, and training, as well as career opportunities across our expanding global organisation.

We offer generous leave entitlements and promote a blended working environment in which all roles can flex. We cultivate a workplace that champions safety, respect, inclusiveness, and diversity.

What's Next:

Apply now if you share our values of Energy, Integrity, Generosity of Spirit, and Excellent Outcomes.

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