Client Service Officer

4 weeks ago

Newcastle, New South Wales, Australia Charterhouse Full time
Job Description

Charterhouse is seeking an experienced Client Service Officer to join the team for a contract position with the potential to extend.

The ideal candidate will possess excellent interpersonal, customer service and communication skills and experience in dealing with a diverse range of clients, professionals, staff, and community members.

Key Responsibilities:

  • Provide support and customer service on reception and associated front counter duties including answering telephones and referrals to other service providers
  • Provide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer service
  • Accurate data entry and record management, maintaining confidentiality at all times as well as following the required policies and procedures
  • Assisting with the coordination of meetings, travel and events
  • Managing incoming and outgoing mail
  • Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing and repairs as required
  • Maintain stationery and office supplies and monitor and maintain office equipment

Requirements:

  • Outstanding verbal and written communication skills
  • Ability to handle sensitive issues and confidential information
  • Exceptional customer service skills with the ability to handle confronting situation and remain calm under pressure
  • Decision making and problem solving skills
  • Planning and prioritising workloads to meet deadlines in a demanding work place
  • Tech savvy - the ability to pick up new systems quickly

For further information or interest in the role, please email a copy of your resume to Brooke Dover at brooked@charterhouse.com.au

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