Client Service Officer
3 weeks ago
Charterhouse is seeking an experienced Client Service Officer to join the team for a contract position with the potential to extend.
The successful candidate will be responsible for providing front-line services to the community from a local office, including a range of client and administrative services that contribute to the effective delivery of quality services in the local office.
Key Responsibilities:
- Manage a caseload of approximately 50 matters, addressing and progressing either estate or trust administration
- Provide administrative support to the casework teams at the local office with a high level of attention to detail and a focus on customer service
- Accurate data entry and record management, maintaining confidentiality at all times as well as following the required policies and procedures
- Assisting with the coordination of meetings, travel, and events
- Managing incoming and outgoing mail
- Provide support and maintain records of motor vehicle fleet usage, arranging cleaning, servicing, and repairs as required
- Maintain stationery and office supplies and monitor and maintain office equipment
Requirements:
- Outstanding verbal and written communication skills
- Ability to handle sensitive issues and confidential information
- Exceptional customer service skills with the ability to handle confronting situations and remain calm under pressure
- Decision making and problem-solving skills
- Planning and prioritizing workloads to meet deadlines in a demanding work place
- Tech savvy - the ability to pick up new systems quickly
We are looking for candidates who are ready to hit the ground running and are able to act with professionalism, objectivity, and integrity.
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Client Service Officer
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Client Service Officer
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Newcastle, New South Wales, Australia Charterhouse Full timeJob Title: Client Service OfficerJob Summary:We are seeking an experienced Client Service Officer to join our team at Charterhouse. As a Client Service Officer, you will play a vital role in providing front-line services to the community from a local office. Your responsibilities will include managing a caseload of estate and trust administration matters,...
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