Client Service Officer

2 weeks ago


Newcastle, New South Wales, Australia MBC Recruitment Full time
Job Description

We are seeking a highly motivated and experienced Client Service Officer to join our team at MBC Recruitment. The successful candidate will be responsible for administering trusts and estates, providing exceptional customer service, and working closely with various stakeholders.

Main Responsibilities
  • Deliver high-quality estate administration services to customers in a timely manner.
  • Manage a caseload of approximately 50 matters, addressing and progressing estate administration as required.
  • Communicate effectively with beneficiaries, ensuring favourable customer outcomes.
Requirements
  • Excellent interpersonal, customer service, and communication skills.
  • Ability to work in a fast-paced environment, prioritising tasks and managing multiple deadlines.
  • Experience in dealing with diverse clients, professionals, staff, and community members.
Working Conditions
  • Monday to Friday, 9am to 5pm, with one hour for lunch.
  • No work-from-home or hybrid arrangement, as this is a customer-facing role.
Essential Criteria
  • Reference checks.
  • National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
  • Rights to Work in Australia.
  • Full COVID-19 vaccination.


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