Personal Banking Specialist

7 days ago


Australia Westpac Group Full time
About the Role

We are seeking a highly motivated and customer-focused Personal Banking Specialist to join our team at Westpac Group. As a key member of our branch network, you will play a vital role in delivering exceptional customer service and providing personalized banking solutions to our clients.

Key Responsibilities
  • Customer Engagement: Build and maintain strong relationships with our customers, understanding their financial needs and providing tailored solutions to meet their goals.
  • Product Knowledge: Stay up-to-date with our banking products and services, including transactional and savings accounts, loans, and credit cards.
  • Transaction Management: Manage customer transactions, including cash handling and financial transactions, with accuracy and attention to detail.
  • Problem-Solving: Proactively identify and resolve customer issues, escalating complex problems to senior team members as needed.
  • Team Collaboration: Work closely with colleagues to achieve branch goals and deliver outstanding customer service.
Requirements
  • Sales Experience: Proven ability to meet and exceed sales targets in a customer-facing role.
  • Numerical Skills: Proficiency in handling cash and accuracy in completing financial transactions.
  • Customer Service Experience: Ideally, experience in a customer-facing role with a proven track record of delivering exceptional customer service.
  • Personality: Energetic and passionate about helping people, with a genuine desire to make a positive impact on customers' lives.
  • Resilience: Ability to remain calm and composed in challenging situations, with a strong focus on delivering excellent customer service.
  • Adaptability: Willingness to learn and adapt to new banking procedures and technologies, with a strong commitment to ongoing professional development.
What We Offer
  • Comprehensive Training: Ongoing training and development opportunities to ensure you have the skills and knowledge needed to succeed in your role.
  • Supportive Team: A collaborative and supportive team environment, with a focus on teamwork and open communication.
  • Competitive Remuneration: A competitive salary and benefits package, reflecting your value to our organization.
  • Opportunities for Growth: A clear career path and opportunities for advancement, with a focus on developing your skills and expertise.


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