Personal Banking Specialist
7 days ago
We are seeking a highly motivated and customer-focused Personal Banking Specialist to join our team at Westpac Group. As a key member of our branch network, you will play a vital role in delivering exceptional customer service and providing personalized banking solutions to our clients.
Key Responsibilities- Customer Engagement: Build and maintain strong relationships with our customers, understanding their financial needs and providing tailored solutions to meet their goals.
- Product Knowledge: Stay up-to-date with our banking products and services, including transactional and savings accounts, loans, and credit cards.
- Transaction Management: Manage customer transactions, including cash handling and financial transactions, with accuracy and attention to detail.
- Problem-Solving: Proactively identify and resolve customer issues, escalating complex problems to senior team members as needed.
- Team Collaboration: Work closely with colleagues to achieve branch goals and deliver outstanding customer service.
- Sales Experience: Proven ability to meet and exceed sales targets in a customer-facing role.
- Numerical Skills: Proficiency in handling cash and accuracy in completing financial transactions.
- Customer Service Experience: Ideally, experience in a customer-facing role with a proven track record of delivering exceptional customer service.
- Personality: Energetic and passionate about helping people, with a genuine desire to make a positive impact on customers' lives.
- Resilience: Ability to remain calm and composed in challenging situations, with a strong focus on delivering excellent customer service.
- Adaptability: Willingness to learn and adapt to new banking procedures and technologies, with a strong commitment to ongoing professional development.
- Comprehensive Training: Ongoing training and development opportunities to ensure you have the skills and knowledge needed to succeed in your role.
- Supportive Team: A collaborative and supportive team environment, with a focus on teamwork and open communication.
- Competitive Remuneration: A competitive salary and benefits package, reflecting your value to our organization.
- Opportunities for Growth: A clear career path and opportunities for advancement, with a focus on developing your skills and expertise.
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Transaction Banking Manager
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