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Case Manager

2 months ago


Brisbane, Queensland, Australia SOUTHERN CROSS SUPPORT SERVICES Full time
About Us

Southern Cross Support Services (SCSS) is a leading provider of youth services in Queensland, dedicated to delivering exceptional support and services to children, youth, and families. Our mission is to create a safe, nurturing, and empowering environment for all individuals in our care.

Job Summary

We are seeking an experienced and dedicated Case Manager to join our team. This role involves providing leadership to a team of residential care workers, developing and managing individualized plans for young people, and working collaboratively with other departments and stakeholders to ensure a cohesive approach to youth support.

Key Responsibilities
  • Provide leadership and guidance to a team of residential care workers, including conducting regular supervisions and fostering a supportive team environment.
  • Develop, manage, and review individualized plans for young people, addressing their specific needs and goals.
  • Collaborate with other departments, stakeholders, government agencies, and community partners to ensure a cohesive approach to youth support.
  • Undertake necessary mandatory reporting and other administrative tasks to ensure compliance with organizational policies and regulatory requirements.
  • Attend and participate in regular supervision, team meetings, stakeholder meetings, and inter-agency meetings.
  • Provide direct care support by completing shifts as needed, ensuring continuity of care and support for the young people.
Qualifications and Skills
  • Certificate IV, Diploma, or Bachelor in Child, Youth, and Family Intervention or a related field such as Social Work, Psychology, Education, etc.
  • Proven experience in youth services management, including program oversight and staff supervision.
  • Thorough understanding of Child Protection principles and experience working with government and non-government agencies.
  • Strong leadership and decision-making skills with the ability to inspire and motivate a team, manage conflicts, and complaints.
  • Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
What We Offer
  • A dynamic and supportive work environment committed to professional growth and development.
  • Competitive salary package.
  • The opportunity to make a meaningful impact on the lives of young people in our community.
  • Collaboration with a dedicated team passionate about youth services and making a difference.