Migration Case Manager

4 weeks ago

Brisbane, Queensland, Australia Federal Circuit & Family Court of Australia Full time

Job Title: Court Support Officer - Migration

Job Summary: We are seeking a highly organized and detail-oriented Court Support Officer - Migration to join our team at the Federal Circuit & Family Court of Australia. As a key member of our migration team, you will provide exceptional support to Judges, Judicial Registrars, and their staff by triaging migration applications, responding to frontline enquiries, and liaising with parties at the point of filing.

Key Responsibilities:

  • Respond to frontline enquiries from Court users, Judicial Registrars, and chambers
  • Attend to migration eLodgment, email, telephone, and counter enquiries
  • Provide accurate migration-related procedural advice when interpreting rules and regulations of the Court
  • Conduct efficient administrative case management of migration court listings, including corresponding with parties and managing courtroom requirements
  • Assess documentation for completeness and compliance with Court rules and ensure prescribed forms are used
  • Update information on the Court's case management systems and National Pseudonym Register, maintaining a high degree of accuracy in data entry on migration matters
  • Provide high-level case management support to Judges and Judicial Registrars
  • Generate invoices for migration matters, ensuring correct fees are paid and that all hearing fees are correctly applied and invoiced
  • Process all migration documents and applications filed in the Court
  • Interact with and provide support to migration litigants and practitioners
  • Assist in the preparation of template responses and knowledge management

Requirements:

  • Demonstrate a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met
  • Be flexible in their approach to work and be willing to learn and adapt to new procedures
  • Have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders
  • Have the ability to understand and apply complex rules and regulations combined with careful attention to detail
  • Have well-developed database and general records management skills

Selection Criteria:

  1. Strong client service focus and proven experience in the provision of frontline client service in a high-volume environment
  2. Excellent clerical skills, including the ability to assess documentation for form and completeness, combined with high standards of accuracy and productivity
  3. Excellent interpersonal skills, plus an ability to deal efficiently with a wide range of people and a strong commitment to meeting the needs of culturally and linguistically diverse court users
  4. Knowledge of Court jurisdiction and procedures, or an ability to quickly acquire such knowledge, together with a capacity to interpret and apply guidelines and rules or legislation
  5. Proven initiative and adaptability, with the ability to work with minimal supervision and as an effective member of a team
  6. Demonstrated proficiency with technology, including the use of electronic legal resources and the ability to learn and use the Court's case management systems and courtroom technology
  7. Demonstrated understanding and commitment to the application of the Australian Public Service (APS) Values, to abide by the APS Code of Conduct, and the ability to comply with the principles of Workplace Diversity and Occupational Health and Safety

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