Logistics Case Manager
4 weeks ago
About Toll Group
We are a leading logistics company that provides specialized services to government and defence clients. Our team of experts delivers a wide range of solutions, from relocation services to fleet management and helicopter rescue operations.
The Opportunity
We are seeking a skilled Case Manager to join our Government & Defence team in Brisbane. As a Case Manager, you will play a crucial role in supporting relocation initiatives for Australian Defence Force (ADF) members and their families. Your responsibilities will include:
- Delivering a high-quality end-to-end relocation experience through world-class case management, policy compliance, advocacy, and escalation resolution.
- Ensuring ADF members and their families understand service scope and the relocation life cycle.
- Proactively administering Defence relocation policy and entitlements to ensure benefits and entitlements are in accordance with policy and client key performance indicators.
- Responding to routine telephone and email enquiries.
About you:
- Case management experience in a similar role would be advantageous.
- The ability to interpret policy and legislation.
- Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
- Strong attention to detail and time management skills.
- Proficiency in all Microsoft applications.
- Mandatory: Must be an Australian Citizen or Permanent Resident.
Benefits:
- Flexible work options available.
- Supportive team environment.
- Full training provided.
- Office location: Anne St Brisbane - close to public transport.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity to be curious, ask the right questions, and build meaningful connections. Because finding new ways to solve problems is what we do.
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