Senior Hospitality Services Manager
4 days ago
As Marriott International's flagship brand, Marriott Hotels is a pioneer in the hospitality industry, driving innovation and excellence in service delivery. With a collaborative team of creative and dynamic individuals, we set the pace in our field.
We strive to create an environment built on strong relationships where every associate is empowered to make a meaningful impact and valued for their contributions.
Your RoleAs a Senior Hospitality Services Manager with Marriott Food & Beverage, you will be responsible for delivering exceptional guest experiences throughout the complete food and beverage journey.
You will assist with restaurant service periods, tending to guests and exceeding their expectations. Your key responsibilities include:
- Engaging and inspiring guests throughout their stay.
- Maintaining outlet cleanliness and ensuring all checklists are completed daily with a focus on attention to detail.
- Understanding guest requirements and delivering service excellence with each customer experience.
- Collaborating with your Food and Beverage team in general operational tasks.
- Assisting with bar service periods, tending, stocking, and cleaning the bar.
- Fulfilling special banquet event arrangements requested by guests and attending to in-house events.
- Replenishing buffet items to ensure consistency and freshness in presentation from opening to closing.
- Building and strengthening relationships with existing and new customers, anticipating their needs and enabling future bookings.
To be successful in this role, you will need:
- An up-to-date RSA certification.
- Relevant experience in a similar role.
- Working rights in Australia.
- A proven track record of escalating your career.
- Self-motivation, drive, and energy in a fast-paced environment.
- The ability to think creatively and provide smart solutions.
As a member of our team, you can enjoy a range of exclusive benefits, including:
- Staff discounts on food and beverage and hotel rooms within the Marriott International group.
- Flexible working hours and locations through our Life with the Works program.
- Time off to pursue your passions through sabbatical leave.
- Paid leave during your birthday month.
- Internationally recognised training programs and unlimited strategic development opportunities.
- Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
- Employee Referral Incentives and opportunities to work with friends.
- The opportunity to join the largest hotel network in the world, valuing equality, diversity, and inclusiveness.
Ranging between $65,000 to $85,000 per annum, depending on location and experience.
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