Field Service Technician
1 week ago
Job Summary
We are seeking a highly motivated Field Service Technician to join our Technical Service team in a dynamic and growing industry. As a key member of our team, you will be responsible for providing professional, efficient, and effective services to internal and external customers in all service aspects, including installation, repair, maintenance, and testing.
Key Responsibilities
- Installation and Repair: Manage all on-site installation, repair, and maintenance activities, ensuring timely and high-quality delivery of services.
- Technical Support: Provide technical support and customer service during field visits or dispatches, resolving errors or technical problems and determining proper solutions.
- Service Reporting: Produce timely and detailed service reports, documenting customer interactions and service activities.
- Customer Engagement: Build positive relationships with customers, understanding their requirements and making appropriate recommendations or briefings.
Requirements
- Technical Expertise: Possess a strong understanding of technical principles and practices, with the ability to diagnose and resolve complex technical issues.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively interact with customers, colleagues, and management.
- Flexibility: Be willing to work flexible shifts and adapt to changing work schedules, including overnight travel to regional areas.
- Tools and Technology: Familiarity with mobile tools and applications, as well as a current valid Driver's Licence.
Benefits
- Professional Development: Opportunities for ongoing training and development, enhancing your skills and knowledge in the field.
- Recognition and Rewards: Recognition of service awards and other incentives for outstanding performance.
- Wellness and Support: Access to wellness programs, employee assistance programs, and other benefits to support your overall well-being.
About Sika
Sika Australia is a well-established industry leader in the manufacturing of construction chemicals, servicing the construction, industry, marine, and mining divisions across Australia. As a global organization with subsidiaries in over 100 countries, we offer a dynamic and challenging work environment with opportunities for growth and development.
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