Field Service Technician

1 week ago


Australia Robert Bosch Group Full time

Job Summary

The Robert Bosch Group is seeking a highly skilled and experienced Field Service Technician to join our team in Mackay, QLD. As a Field Service Technician, you will be responsible for servicing, fault-finding, and breakdown requests for hydraulic systems and equipment.

Key Responsibilities

  • Servicing and Maintenance
    • Analyse work orders and plan daily travel schedules to ensure efficient service delivery
    • Investigate complaints and conduct tests to resolve problems
    • Prepare and plan all service works to ensure high-quality results
  • Customer Service
    • Provide exceptional customer service by studying system requirements and ordering necessary components and parts
    • Complete installation and perform acceptance tests to ensure customer satisfaction
    • Maintain and develop customer relationships by examining complaints and identifying solutions
  • Documentation and Reporting
    • Document service and installation actions by completing forms, reports, logs, and records
    • Inform the Service Manager when the job is ready to be invoiced
  • Sales and Business Development
    • Explore sales possibilities with customers by utilizing their scope of specialty and cross-departmental specialists
    • Prepare service quotations and follow up with customers to ensure job completion
  • Quality and Safety
    • Ensure all site documentation, including inductions, licenses, and training, is up to date
    • Monthly check and reorder of equipment as required
    • Be well-presented at all times while representing the Robert Bosch Group
  • Additional Responsibilities
    • Perform other duties as directed from time to time to meet the company's business and operational requirements

Requirements

  • Certified Hydraulic Fitter trade or equivalent
  • 5 years of field service or hydraulic system experience
  • Competent level of hydraulic knowledge
  • High focus on Quality and attention to detail
  • Dynamic performer and achiever
  • Planning and organisational skills

What We Offer

  • Permanent position with paid overtime
  • Tool of Trade vehicle & Fuel Card
  • Company laptop, and mobile phone
  • Employee Assistance Program
  • Social Club, events, and team building
  • Staff discounts on Bosch and affiliated-brand products
  • Strong company culture and values
  • Access to opportunities within a globally recognised OEM company


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