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Client Relationship Manager

2 months ago

Burnley North, Australia Aon Full time

Position Overview

As a Client Relationship Manager, you will oversee a diverse portfolio of clients within the building and construction sector, focusing on medium to large residential builders with intricate insurance needs.

Key Responsibilities

  • Deliver exceptional client service to foster strong relationships and ensure client satisfaction.
  • Manage the daily operations of client insurance policy renewals, new business acquisition, home warranty insurance, and endorsements.
  • Identify and pursue upselling and cross-selling opportunities for relevant insurance products.
  • Engage with clients through various communication channels, including phone and in-person meetings.
  • Negotiate terms with insurers and clients for risks that fall outside standard underwriting guidelines.
  • Achieve targeted revenue goals for client retention and growth of existing and new business.
  • Provide mentorship and training to team members, fostering a collaborative environment.
  • Manage relationships with stakeholders, including industry contacts and internal teams.

Qualifications and Skills

The ideal candidate will possess:

  • A well-rounded background in client servicing and sales within the insurance sector.
  • Relevant insurance experience that enhances our cohesive team dynamic.
  • A proactive approach to exceeding both team and individual performance objectives in a dynamic work environment.
  • Knowledge of Home Warranty regulations in both NSW and VIC is advantageous.
  • Strong motivation and initiative in managing your work and client portfolio.
  • Proven experience in team management, mentoring, and leading in a fast-paced setting.
  • Excellent negotiation and influencing capabilities.
  • Tier 1 Insurance Broking qualifications.

Employee Support and Benefits

We offer a comprehensive benefits package that promotes a diverse workforce. Our inclusive environment supports your well-being and work-life balance, allowing you to thrive professionally and personally. Additionally, all employees are entitled to two annual 'Global Wellbeing Days' to focus on their health and wellness. We embrace flexible working arrangements, recognizing that flexibility extends beyond the workplace.