Customer Experience Specialist

3 days ago

Katanning, Australia beBeeCustomer Full time $65,800 - $106,800

Transform Customer Outcomes

You will be joining a dynamic team, where you will have the opportunity to enhance financial wellbeing for customers.

  • Support customers with banking transactions, answering questions and queries.
  • BUILD RELATIONSHIPS WITH CUSTOMERS through meaningful conversations face to face and through our direct channels.
  • Work with customers to utilize in-branch technology and digital banking options.
  • Complete Financial Health Assessments to evaluate customers' financial needs.
  • Process applications for personal loans, credit cards and associated products.
  • Utilize tools to capture customer feedback and take corrective action to drive improvement.

We're interested in hearing from individuals who have:

  • A passion for delivering exceptional customer service with every interaction.
  • The ability to have great conversations and confidence to ask challenging questions.
  • Problem-solving attitude and curiosity in finding appropriate solutions.
  • An open approach to learning new skills and goal-oriented.
  • Ability to work collaboratively as a team to deliver seamless customer experiences.

Key responsibilities include supporting customers, building relationships, and completing financial health assessments. Key strengths include customer service expertise, effective communication, problem-solving skills, team collaboration, adaptability, and financial knowledge.

Delivering Exceptional Customer Experiences is crucial to your success in this role.

Key Skills:

  • Customer Service Expertise
  • Effective Communication
  • Problem-Solving Skills
  • Team Collaboration
  • Adaptability
  • Financial Knowledge

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