Financial Wellbeing Specialist

1 week ago

Katanning, Australia beBeeRelationship Full time $90,000 - $120,000
Customer Banking Specialist

We are committed to delivering exceptional customer experiences that enhance the financial wellbeing of our customers. The ideal candidate will be joining one of our Multi Channel Branches, where they will work together with our team to deliver a seamless banking experience for over 10 million personal and small business customers.

Key Responsibilities:

  • Assist customers with general banking transactions, answer questions and queries.
  • BUILD strong relationships with customers through meaningful conversations face to face and through direct channels.
  • Help customers use our in-branch technology and digital banking options.
  • Conduct Financial Health Checks to assess customers' financial needs.
  • Process applications for personal loans, credit cards and associated products.
  • Capture customer feedback and take action to correct any service breaks to drive improvement.
  • Receive continuous training and development to support your career aspirations.

Requirements:

  • A passion for delivering outstanding customer service with every interaction.
  • The ability to have great conversations and confidence to ask challenging questions.
  • A problem-solving attitude and curiosity in finding the right solutions.
  • An open approach to learning new things and goal-oriented.
  • The ability to work collaboratively as a team to deliver a seamless customer experience.

About This Role:

This role is ideal for individuals who are passionate about delivering excellent customer service and building strong relationships with customers. If you are a motivated and results-driven professional looking to make a positive impact in the lives of our customers, we encourage you to apply.

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