Customer Banking Specialist

5 days ago

Katanning, Australia Commonwealth Bank Full time
This is a Customer Banking Specialist - Katanning (Full Time) role with Commonwealth Bank based in Katanning, WA, AU
== Commonwealth Bank ==

Role Seniority - junior

More about the Customer Banking Specialist - Katanning (Full Time) role at Commonwealth Bank

  • You're a passionate customer service professional   

  • We are enhancing the financial wellbeing for our customers    

  • Together we're delivering outstanding customer experiences   

You will be joining one of our Multi Channel Branches   

What is a Multi Channel Branch? 

  • Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.  

  • After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.  

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: 

  • Assist customers with general banking transactions, answering questions and queries  

  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels 

  • Work with customers to use our in-branch technology and digital banking options    

  • Complete Financial Health Checks to assess customers' financial needs  

  • Process applications for personal loans, credit cards and associated products    

  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement  

  • Be provided with continuous training and development to support your career aspirations  

We're interested in hearing from people who have:   

  • A passion for delivering outstanding customer service with every interaction  

  • The ability to have great conversations and confidence to ask challenging questions   

  • Problem solving attitude and curiosity in finding the right solutions   

  • An open approach to learning new things and goal oriented  

  • An ability to work collaboratively as a team to deliver a seamless customer experience  

 Don't wait, apply today  

Aboriginal &/or Torres Strait Islander people encouraged to apply 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 08/09/2025

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Commonwealth Bank team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Assisting customers
  • Building connections
  • Completing financial health checks
Key Strengths
  • Customer service expertise
  • Effective communication
  • Problem-solving skills
  • Team collaboration
  • Adaptability
  • Financial knowledge
Why Commonwealth Bank is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Commonwealth Bank not with Hatch.

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