Retail Operations Manager

3 days ago


Gold Coast, Queensland, Australia Drakes Supermarkets Full time

Unlock Your Career Potential with Drake Supermarkets

About Us:
Drake Supermarkets is a family-owned and operated private company, renowned for being Australia's largest independently-owned supermarket chain. Our success story is built on our commitment to delivering exceptional customer experiences and providing opportunities for growth within our dynamic team.

The Role: As a Retail Operations Manager in our Dairy and Freezer Department, you will have the opportunity to lead a talented team and take ownership of your store's service and product offerings. You will be expected to demonstrate expertise in managing inventory, controlling costs, and driving sales growth while maintaining excellent customer service standards.

Your Key Responsibilities Will Include:

  • Developing and implementing strategies to enhance customer satisfaction and loyalty
  • Maintaining high levels of stock accuracy and minimizing stock discrepancies
  • Sourcing and ordering products to meet customer demand
  • Leading and motivating a team of retail staff to achieve business objectives
  • Providing excellent customer service and resolving customer complaints efficiently
  • Ensuring compliance with work health and safety standards and adhering to company policies and procedures
  • Conducting regular stock takes and maintaining accurate records
  • Collaborating with colleagues to achieve shared goals and objectives

We're Looking for Someone Who:

  • Has experience in a retail operations or management role, preferably in the grocery or dairy industry
  • Is passionate about delivering exceptional customer experiences and building strong relationships with customers and colleagues alike
  • Displays excellent leadership and communication skills, with the ability to motivate and guide a team
  • Has a strong attention to detail and can maintain accurate records and data
  • Can adapt to changing circumstances and priorities, ensuring seamless delivery of tasks and responsibilities
  • Embodies a positive 'can-do' attitude and is committed to ongoing learning and development

In Return, We Offer:
A competitive salary range of $80,000-$110,000 per annum, depending on experience, plus superannuation and other benefits. This role presents an exciting opportunity to grow with a successful and dynamic company, offering the potential for career advancement and professional development.



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