Customer Service Representative
3 weeks ago
As a Customer Sales and Service Specialist at Tideri Jobbörse, you will be responsible for delivering exceptional service to our customers. You will achieve this by providing personalized solutions that meet the unique needs of each customer and responding promptly to sales or service inquiries. You will leverage your extensive knowledge of our products and services to deliver commercially effective solutions that enable the team to meet targets and objectives.
Key Responsibilities
Engage with customers in a professional and empathetic manner, identifying their needs and resolving any concerns in a seamless customer experience.
Apply your knowledge of our products and services to create value for our customers through personalized solutions and empowering them with the information they need to understand and resolve issues.
Assist customers with billing, product, and payment inquiries, and de-escalate customer complaints to achieve appropriate resolutions.
Demonstrate cultural awareness and adapt to interactions with culturally diverse team members and customers.
Take ownership of customer issues and effectively manage end-to-end delivery of our products and services within designated timeframes.
Requirements
Strong conversational skills, including active listening, empathy, respect, and humor.
Experience in sales and customer service, contact center, or retail store, or telemarketing administration.
Problem-solving skills, conflict resolution skills, and stakeholder/customer relationship experience.
Knowledge of MS suite of systems, general PC navigation, peripherals setup, etc.
Availability to work a rotational roster, Monday to Friday, 8am-7pm.
What We Offer
A dynamic and inclusive work environment that values diversity and promotes growth and development.
Opportunities for career advancement and professional growth.
A competitive salary and benefits package.
A global presence with opportunities to work in various locations.
A range of employee benefits, including health insurance, retirement plans, and paid time off.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application. We look forward to hearing from you.
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