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Customer Success Solutions Expert

3 weeks ago

Sydney, New South Wales, Australia beBeeIdentity Full time $70,000 - $85,000
Job Opportunity

The Senior Customer Success Engineer plays a vital role in driving customer adoption, accelerating time-to-value, and leading onboarding and success engagements for enterprise customers.

This position requires a trusted technical advisor and product specialist within the Customer Success organization. The successful candidate will leverage deep solution expertise, strong consultative skills, and executive presence to deliver a seamless customer experience and ensure long-term value realization.

  • Onboarding & Adoption: Lead the onboarding process for enterprise customers, partnering with Professional Services and Sales teams to ensure smooth deployment and accelerated time-to-value.
  • Strategic Advisory: Conduct advanced sessions, aligning best practices with customer business and security outcomes.
  • Consultative Guidance: Act as a trusted advisor, providing tailored recommendations aligned with customer objectives.
  • Customer Engagement: Drive ongoing engagement through targeted programs, success reviews, workshops, and community involvement.
  • Cross-Functional Collaboration: Partner with internal teams to deliver a unified customer journey and act as the senior technical point of contact in complex accounts.
  • Content & Thought Leadership: Develop and deliver high-impact content for both technical and executive audiences.
  • Mentorship & Escalations: Mentor junior CSEs, lead best-practice sharing, and act as an escalation point for technical or adoption challenges.
Key Requirements
  • 8+ years of professional experience in customer success engineering, consulting, or post-sales technical account management in an enterprise software vendor.
  • Proven track record managing enterprise portfolios and delivering measurable business outcomes in large environments.
  • Strong background in SaaS Identity & Access Management, Privileged Access Management, Machine Identity Management, or enterprise security software.