Customer Success Manager

3 weeks ago

Sydney, New South Wales, Australia GovConnex Full time
Overview Role: Customer Success Manager.
Location: Sydney CBD (Hybrid - 3 days/week in office).
Employment type: Full-time.
Reporting to: Head of Customer Success.
Responsibilities Own customer outcomes: Be the strategic partner for a portfolio of Gov Connex customers, ensuring they realise value and achieve quantifiable success.
Lead onboarding & training: Be the expert product advisor to new and existing customers, bridging customer needs with our technology solutions.
Enhance retention & growth: Identify expansion opportunities, mitigate churn risks and work cross-functionally to deepen product engagement.
Improve process & playbook development: Refine and scale customer success playbooks, frameworks and collateral.
Provide critical internal feedback: Articulate and amplify challenges and opportunities for customer value, process improvement and feature prioritisation.
Qualifications 2-4+ years in Customer Success,

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