Senior Client Advocate

5 days ago

North Sydney Council, Australia beBeeCustomer Full time $144,721 - $184,909

Job Title: Customer Experience Champion

Job Description:

The role of the Customer Experience Champion is to oversee the entire lifecycle of customer engagement, ensuring satisfaction, revenue, and profitability objectives are met. This involves cultivating trusted advisor relationships with clients by grasping their challenges, possessing in-depth product and business process knowledge, and guaranteeing high-quality implementations and solutions.

This position focuses on expanding offerings within customer accounts, boosting customer retention, resolving customer issues, and driving customer satisfaction.

  • Program Management:
  • Lead program management across all phases of engagement, including onboarding, implementation, training, and ongoing support.
  • Manage all aspects of project delivery—planning, reporting, coordination, risk management, and governance.
  • Customer Success Model:
  • Learn and implement the customer success model, including customer value management methodologies—leading clients through value discovery, enablement, delivery, and validation phases.
  • ROI and Business Outcomes:
  • Own Skan ROI and business outcomes, reporting on key metrics such as NPS, CSAT, Gartner peer reviews, and ROI.
  • Project Delivery:
  • Develop deep expertise in Skan products—technology, implementation, and configuration.
  • Understand customer organizations, business processes, pain points, and goals, collaborating with internal teams to develop solutions and drive product adoption growth.
  • Relationship Building:
  • Build relationships with business owners, technology leaders, and vendors.
  • Monitor and achieve goals related to Skan adoption, license usage, business outcomes, renewals, and revenue expansion.
  • Reporting and Governance:
  • Track and report all metrics using the customer success management tools.
  • Manage program governance activities, including monthly and quarterly business reviews with executives.
Required Skills and Qualifications:
  • Bachelor's Degree in technology or management.
  • 8+ years of professional experience, preferably in customer success, relationship management, delivery management, consulting, or enterprise delivery.
  • Experience in business process design, intelligent automation, or related fields.
  • Industry knowledge and experience in digital transformation initiatives and project management.
  • Leadership skills with the ability to coordinate with engineering teams.
Nice to Have:
  • Strong interpersonal and organizational skills.
  • Excellent presentation skills.
  • A talent for relationship building.
  • Professional experience in financial services and/or insurance industries.

  • Client Advocate

    1 week ago

    North Mackay, Queensland, Australia beBeeSupport Full time $90,000 - $120,000

    We're seeking a client advocate to help us deliver exceptional support experiences.Key Responsibilities:Provide timely and professional assistance via various communication channels.Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.Collaborate with senior colleagues and internal teams to execute...

  • Client Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeRelationship Full time US$120,000 - US$180,000

    Job OverviewWe are seeking a skilled Client Advocate to play a vital role in our mission to help clients achieve their objectives. As a Client Advocate, you will be the critical liaison between our clients and various stakeholders who support and guide them in achieving their goals.You will have an extensive knowledge of our products and services, as well as...

  • Senior Client Advocate

    5 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $100,000 - $120,000

    Job Title: Senior Client AdvocateAbout the Role:The Key Account Manager position is responsible for driving profitable growth and retention of key national accounts through strategic relationship management and delivery of exceptional service.This critical role involves ensuring consistent execution of services to our clients across the GIO workers...

  • Client Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeAdvocate Full time $60,000 - $100,000

    Job Title: Client AdvocateAbout the Role:We are seeking experienced and entry-level Client Advocates to provide exceptional support and outcomes for individuals and their families in Sydney and Regional NSW.Key Responsibilities:Collaborate with Social Workers and Clinicians to achieve positive resultsDevelop and implement case plans tailored to individual...

  • Chief Client Advocate

    1 week ago

    North Sydney Council, Australia beBeeClientSuccess Full time $100,000 - $130,000

    Unlock Client SuccessThe Client Success team embodies a philosophy centered around delivering value that surpasses client expectations.Team members seek to understand and surface clients' business priorities, break down challenges, and identify effective ways to support them in making informed decisions for their business.Key ResponsibilitiesEstablish,...

  • Client Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeAdvocate Full time $100,000 - $120,000

    About the OpportunityWe are seeking a highly skilled Client Advocate to join our team. This is an exciting opportunity to be at the forefront of the advertising industry, ensuring our clients get maximum value from cutting-edge verification technology.You will oversee the entire client lifecycle, from onboarding to value realization and renewal. You will...

  • Client Advocate

    1 week ago

    Sydney, New South Wales, Australia Global Payments, Inc. Full time

    Client AdvocateEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve...

  • Strategic Client Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRelationships Full time $90,000 - $130,000

    Job Overview:We are seeking a highly skilled and experienced Strategic Client Advocate to join our team. As a Senior Manager, Account Manager at Clearwater Analytics Ltd., you will be responsible for delivering exceptional end-to-end client experiences.Your Key Responsibilities:Ensure seamless client onboarding and ongoing support through daily dashboard...

  • Client Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $70,000 - $75,000

    We are seeking a seasoned Client Advocate to spearhead customer onboarding and drive success.About the Role:Manage end-to-end onboarding for new customers, ensuring seamless adoption.Develop strong relationships with clients, understanding their needs and goals.Design and execute customer success strategies that drive value and satisfaction.Monitor customer...

  • Client Advocate

    1 week ago

    Sydney, New South Wales, Australia Global Payments, Inc. Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....