Chief Client Advocate
2 weeks ago
The Client Success team embodies a philosophy centered around delivering value that surpasses client expectations.
Team members seek to understand and surface clients' business priorities, break down challenges, and identify effective ways to support them in making informed decisions for their business.
Key Responsibilities- Establish, develop, and manage long-term relationships with diverse clients across various levels of seniority and different business functions.
- Promote Gartner services and capabilities to new clients, effectively communicating the associated value to key decision-makers.
- Facilitate client calls, understand client priorities, and recommend action plans that drive significant value and return on investment from Gartner membership.
- Collaborate with internal partners to overcome obstacles and maximize the value delivered to clients.
- Conduct regular reviews of client engagement metrics, focusing on performance and growth opportunities.
- Minimum 3-5 years of relevant professional experience.
- A proven track record of success fueled by a passion for delivering exceptional client experiences.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills are essential.
- A bachelor's degree is preferred but not mandatory.
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