Client Advocate

1 week ago

North Mackay, Queensland, Australia beBeeSupport Full time $90,000 - $120,000

We're seeking a client advocate to help us deliver exceptional support experiences.

Key Responsibilities:
  • Provide timely and professional assistance via various communication channels.
  • Assist clients with inquiries, troubleshooting, and understanding our trading platform and operational processes.
  • Collaborate with senior colleagues and internal teams to execute trades, deposits, and withdrawals.
  • Monitor and facilitate client transactions to ensure seamless interactions.
  • Handle unique or complex client cases in collaboration with cross-functional teams.
  • Document and track customer interactions using tools like Zoom Phone, Intercom, Slack, Asana, and Salesforce.
  • Triage internal support tickets and contribute to debugging product-related issues.
  • Contribute to improving client support processes and delivering outstanding service across all touchpoints.

We value diversity and inclusivity, ensuring an equal process for all throughout our recruitment and onboarding processes.

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