Brisbane Customer Experience Manager

1 week ago

Brisbane, Queensland, Australia beBeeDeliverer Full time $90,251 - $118,333

About the Role

This is a hands-on position based in bespoke facilities at Ashgrove in Brisbane, where you will manage a team of five customer service officers to deliver music and speech and drama examinations across Queensland.

  • Manage and supervise staff to support the efficient delivery of examination functions within a commercial context.
  • Work autonomously to set priorities, monitor workflow, allocate resources and develop local strategies and procedures for the efficient delivery of examinations in Queensland.
  • Coordinate recruitment and selection, including management of casual examination supervisors across Queensland.
  • Liaise with internal and external stakeholders to maintain strong working relationships.

You will be responsible for ensuring the efficient delivery of examination functions, identifying opportunities for improvement and driving solutions to completion. You will also coordinate induction, training and professional development for examiners and examination supervisors.

We are looking for someone with a compelling track record in managing people and delivering positive customer experiences. You should possess strong organisational skills, attention to detail and experience in using databases and scheduling systems.

About Us The Australian Music Examinations Board QLD is responsible for the coordination and scheduling of music and speech and drama examinations in Brisbane and throughout Queensland.

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