Brisbane Hotel Customer Experience Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $56,000 - $82,000
Job Title:

Front Office All Rounder

About Us

We are a luxury hotel situated in the heart of Brisbane's Cultural Precinct, offering a unique blend of comfort and convenience. Our prime location near premier destinations such as the Brisbane Convention and Exhibition Centre and the Queensland Art Gallery provides our guests with endless opportunities to explore and experience the best of what Brisbane has to offer.

Since opening our doors in 2018, we have been dedicated to delivering exceptional service and accommodation for both business and leisure travelers. Our ethos, 'Hospitality is a work of Heart', drives us to create a warm and welcoming environment that makes our guests and team members feel valued and cared for.

At our hotel, you will have the opportunity to enhance your skills and elevate your career while helping to create unforgettable experiences for our guests.

Role Overview

We are seeking an enthusiastic and customer-focused Front Office Representative to join our diverse Front Office team. Our hotel caters to both business and leisure guests, featuring three conference spaces and an in-house restaurant, ensuring an exceptional experience for all visitors. The ideal candidate will possess excellent communication skills and a warm, welcoming demeanor, ensuring every guest feels valued and attended to.

Main Responsibilities
  • Greeting and Assistance: Greet and assist guests as their primary point of contact throughout their stay.
  • Check-In and Check-Out: Facilitate friendly and enjoyable check-in, and check-out processes, providing luggage assistance, and tourism information where required.
  • Guest Service: Provide friendly service to external and internal guests at all times, including recommendations for local attractions as well as hotel services.
  • Phone Coordination: Answer phone calls with professionalism, and coordinate reservations to ensure accuracy in room allocation.
  • Enquiry Resolution: Handle guest inquiries both in person, and over the phone, resolving enquiries promptly and efficiently.
Key Qualifications
  • Technical Skills: Strong knowledge of computer systems including Microsoft Office and Opera.
  • Communication Skills: Collaborative teamwork, and excellent communication skills in English, with additional languages being a benefit.
  • Problem-Solving Skills: Ability to think critically and find solutions with a guest-focused approach, creating memorable experiences for our guests.
  • Local Knowledge: Knowledge of the local attractions in Brisbane, and ability to recommend attractions and activities.
  • Flexibility: You will be required to work a range of shifts including mornings, nights, weekends, and public holidays when required.

Only candidates with valid Australian working rights will be considered for this position.

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