Patient Experience Coordinator

We're searching for an enthusiastic Patient Experience Coordinator who's great with people and passionate about customer service. Could you be our next Patient Experience Coordinator?

The Patient Experience Coordinator is responsible for building successful relationships with our patients, building trust and creating an exceptional patient-focused environment. Here at Brisbane Smiles, we strive to provide incredible patient experiences and market-leading service.

**our philosophy**:
**About Brisbane Smiles**:
Brisbane Smiles has been providing the best dental experiences to patients for 75 years

At Brisbane Smiles, we pride ourselves on our core values — Consistency, Growth, Team, Passionate, Excellence, People-First.

As a Patient Experience Coordinator, you're responsible for ensuring every patient has an exceptional experience with us. To support you, Brisbane Smiles has a large team, advanced technology and dental laboratory services onsite. We're conveniently located in Toowong, 4km from the CBD.

**Role Details**:
A Patient Experience Coordinator performs a variety of daily tasks. You will be responsible for greeting and checking in patients, liaising with Dental Assistants and OHTs and performing patient experience administration.

To succeed in this role, you must have a passion for people and patient experiences. Therefore, we're after a great communicator and someone who takes initiative to ensure every single patient has the best experience.

Your daily tasks will include:

- Greet & check in patients upon arrival
- Introduce patients to the Dental Assistant or OHT
- Assist in managing the Reception area
- Assist with internal marketing procedures
- Build relationships with patients
- Applicant must be enthusiastic and people-minded
- Working within a team of Reception/General Dentists/OHT/Hygienist/Dental Technicians/Marketing
- Mentorship available to expand your skillset
- Applicant must be open to learning and working within a team
- Learn digital workflows
- Inner-city location in Toowong

**Who We're Looking For**:
We're searching for a Patient Experience Coordinator who:

- Displays our core values
- Is passionate about providing the best dental experience to patients
- Is ready to work in a high-performing team environment
- Is a people-person

**Requirements**:

- High School Certificate or equivalent
- Hospitality, retail, admin or customer service experience

**What We Offer**:
Joining the team at Brisbane Smiles can give you career stability and opportunity to grow. Brisbane Smiles has specialised roles which are various, challenging and meaningful. Packages are backed with Competitive Pay and position-tailored incentive plans offered for long-term team members.

Here at Brisbane Smiles, we're focused on providing the best dental experience by fostering a skilled and passionate team. Our Vision is to provide Brisbane's No.1 patient experience and create stunning smiles. With a large team of over 35, the practice has a strong team culture of respect and support.

Privately owned and run practice with 75 years of history and a great team culture.

Brisbane Smiles has been located in Toowong and St Lucia for 75 years and is a large practice with single family owner.

Services, technology and facilities that allow you to focus on providing the best experience for your patients

Our in-house Dental Laboratory, modern operatories and support staff allow you to focus on providing the best dental experience to your patients.

A tight-knit and friendly team culture.

We pride ourselves on our close-knit, friendly and supportive work culture. We frequently hold team events, celebrations and all-staff monthly meetings. Here at Brisbane Smiles, we celebrate the wins of our team members and work to uplift and support one another.

Established patient base with high flow of new patients.

We have serviced our patient base for 75 years and have an outstanding reputation for advanced aesthetic procedures. This generates a high flow of existing and new patients for extensive general and cosmetic dental procedures. Based upon high-quality routine dental care through 6-monthly recall appointments.

Advanced technology and laboratory technical services.

We use both digital and traditional workflows to ensure the best patient and staff experiences. Additionally, our in-house dental laboratory provides you with access to a higher level of dental technical services.

Great staff benefits and a work-life balance.

The majority of our Brisbane Smiles Team work a 38-hour, 4 day week with rewarding remuneration packages. The practice hours are weekdays excluding public holidays with no late nights. We have an in-house Dental Laboratory, with personal Dental Technicians who work with each Dentist.