Chief Service Excellence Officer

3 weeks ago

Melbourne, Victoria, Australia Darebin City Council Full time
About Darebin City Council

Located in Melbourne's northern suburbs, Darebin City Council is a progressive leader in Local Government, passionate about social inclusion, sustainability, engagement and service excellence.

The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

Job Description: Team Leader Planning Services

We are seeking an experienced professional to lead our team of administration officers, providing sector-leading business and customer services to the public and the Darebin Statutory Planning unit.

This key role will oversee the day-to-day coordination of the team, building a high-performing team with a strong culture of collaboration and service excellence.

  • Contribute to and identify continuous improvement activities
  • Play a key role in preparing for the move to Council's new Enterprise Resource Planning system
  • Oversee and be responsible for the achievement of statutory processes and timeframes
Key Requirements:

To succeed in this role, you will need:

  • Tertiary qualification and/or appropriate experience in business, public administration, land use planning or other field relevant to work in a local government office
  • Experience in staff management, co-ordinating administrative and customer service activities within a busy customer-focused department
  • Demonstrated skills in administrative practices, investigation and problem-solving
  • High level of attention to detail, proficiency in technology systems, including Microsoft Office suite of applications
About the Role

The Team Leader Planning Services will be responsible for:

• Building a high-performing team with a strong culture of collaboration and service excellence

• Ensuring the team provides a positive customer experience

• Contributing to and identifying continuous improvement activities

• Playing a key role in preparing for the move to Council's new Enterprise Resource Planning system

• Overseeing and being responsible for the achievement of statutory processes and timeframes

Salary and Benefits

The estimated salary for this position is $97,480 per annum, plus superannuation.

We also offer a range of benefits, including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great, and generous paid and unpaid leave options.

Culture and Diversity

Darebin City Council values diversity, equity and inclusion. We encourage applications from candidates of all backgrounds and experiences.

We are committed to creating a workplace that is inclusive, respectful and supports the diverse needs of our employees and the communities we serve.

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