National Operations Director

5 days ago

Brisbane, Queensland, Australia beBeeOperations Full time $180,000 - $200,000

Key Job Responsibilities:

  • Oversight of a national branch network for an industrial distribution business.
  • Ledership and development of high-performing teams.
  • Promotion of operational efficiency, performance improvements, and customer satisfaction.
  • Collaboration with cross-functional teams including sales, operations, IT, and HR.
  • Implementation of technology solutions to enhance productivity.
Job Description

The role of General Manager Customer Service Networks presents a career-defining opportunity to join a reputable global business.

Reporting directly to the Executive General Manager Industrial Solutions, you will lead and optimise a network of multiple branches across Australia, focusing on delivering exceptional customer service, operational efficiency, and business growth.

You will champion the adoption of technology and AI tools to improve productivity, drive process improvements, and enhance the customer experience.

A track record of driving operational excellence, network optimisation, and performance improvements at scale is essential. You are strategic and innovative, able to analyse branch footprints and customer needs, implement process improvements.

With excellent stakeholder management skills, you can align diverse teams with strategic objectives and achieve sustainable business outcomes.

This is an exceptional opportunity for a seasoned professional looking to take their career to the next level in a dynamic and fast-paced environment.

Candidate Profile:

Experienced in leading multi-branch or multi-site operations, preferably in industrial, manufacturing, or trades sectors, you bring strong commercial acumen with experience in financial management.

Strategic thinking and ability to analyse data, identify opportunities for improvement, and develop solutions to drive business growth.

Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders and team members.

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