Support Specialist

4 days ago


Newcastle, New South Wales, Australia beBeeCustomer Full time $80,000 - $110,000

Transforming lives through impactful support after a motor vehicle accident is at the heart of this role.

The Opportunity

This position offers a unique chance to cultivate meaningful relationships with injured individuals, guiding them through their recovery journey while fostering strong connections with all stakeholders involved.

Key Responsibilities
  • Deliver exceptional customer service that makes a lasting impact.
  • Navigate complex challenges and grow expertise in a dynamic environment.
  • Develop trusting relationships with customers, providing empathetic support throughout their recovery process.
  • Excel in a fast-paced, collaborative setting that values growth and development.
  • Oversee end-to-end claims with mentorship from experienced leaders.
About You
  • Empathetic professionals who genuinely care about making a difference will thrive in this role.
  • Previous experience in insurance claims or allied health is highly regarded.
  • A customer-centric mindset and genuine desire to help others are essential.
  • Resilience and composure under pressure are crucial for supporting vulnerable individuals.
  • Confidence in decision-making and taking ownership of outcomes is vital.
  • Excellent active listening skills and ability to guide customers through the claims process with clarity and compassion are key.
  • Solid computer literacy and adaptability to new systems and technologies are necessary.


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