Airport Operations Manager
2 weeks ago
As an Airport Services Manager at Emirates, you will be responsible for ensuring the safe, efficient, and cost-effective operation of airport services. Your primary goal will be to maintain and enhance the company's image, reputation, and customer service levels to the highest standards.
Key Responsibilities- Develop and implement strategies to ensure that airport staff adhere to procedures, standards, and instructions as laid down by Airport Services Procedures.
- Achieve Ground Handling performance targets set by Airport Services, including flight punctuality, check-in standards, and baggage delivery times, to maintain Emirates' competitiveness.
- Ensure the safety and security of the operation, including aircraft, passengers, cargo, baggage, and staff, by implementing and maintaining adequate measures.
- Lead, guide, and develop staff to maintain a disciplined, motivated workforce and adhere to passenger service and operation standards.
- Perform administrative duties accurately and timely, including monthly reports, performance appraisals, baggage claim settlements, invoice verification, general correspondence, and complaint investigation.
- Prepare and review local procedures for diversion, delay handling, disruptions, and emergency procedures for reference by EK staff and Handling Agents.
- Monitor the competency of EK and Handling Agent staff in all areas, particularly Load Control, where certification and licenses are required.
- Represent Emirates at official forums, such as AOC meetings, AOC sub-committees, and Working Group meetings, and liaise with government organizations.
- Develop and maintain excellent relationships with internal and external departments, Airport authorities, GHAs, and other service providers to achieve required end results.
- Accountable for annual budgeting of revenue, expenses, and capital expenditure, providing a cost-efficient service that represents value for money.
- Accountable person for Emergency Planning, including maintaining the localized station ERP, training, exercising, and lobbying for change or awareness amongst the airport community or internal stakeholders.
- Provide required support for Drug and Alcohol testing process, ensuring EK management presence and relevant documentation and other formalities are handled in line with Company procedures.
- Conduct regular audits of Ground Handling agencies to ensure defined scope of regulation aspects of the role are maintained, using a checklist provided by the EKAS Quality Manager.
Education to a degree level and advanced qualifications in Passenger Services, Ground Operations, Baggage Claims, Reservations & Ticketing, and Weight and Balance are required. Significant experience in Airport Passenger handling/Operations, with a considerable portion held at a managerial level, is essential. Proficiency in computerized systems, such as DCS, Reservations, Baggage Tracing, and software packages used by the Company, is also required.
The jobholder must be able to work under pressure in an environment that requires a high degree of initiative and be flexible in respect of work, timings, and functions, with a 24-hour call-out responsibility. The jobholder reports to the Country Manager and functionally to Airport Services Department in Head Office.
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