Reservations Coordinator
3 weeks ago
We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Sofitel Adelaide.
About the Role:
As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.
Key Responsibilities:
- Manage incoming calls and emails, providing accurate and detailed information to guests.
- Process reservation requests, changes, and cancellations in a timely and efficient manner.
- Convert phone enquiries into confirmed bookings, maintaining accurate information in our system.
- Enter rooming lists and update information in the system.
- Provide exceptional service, ensuring guests feel welcome and valued throughout their stay.
- Upsell and recommend property facilities to maximize revenue.
- Assist guests with special requests and provide information about our hotel and services.
Requirements:
- Guest-focused personality and excellent communication skills.
- Experience working with property management systems, such as Opera.
- Strong interpersonal and problem-solving skills.
- Ability to work independently and prioritize tasks effectively.
- Fluency in English; additional languages are an asset.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- Discounted accommodation and food and beverage rates.
- Free 24-hour access to our Employee Assistance Program.
- Fun and fast-paced work environment.
About Sofitel Adelaide:
We are a 5-star hotel located in the heart of Adelaide, offering luxurious accommodations and exceptional service. Our team is passionate about delivering an unforgettable experience for our guests.
Join Our Team:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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