Reservations Coordinator

3 weeks ago


Adelaide, South Australia SOFITEL Full time
Job Title: Reservations Agent

We are seeking a highly skilled and customer-focused Reservations Agent to join our team at Sofitel Adelaide.

About the Role:

As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Manage incoming calls and emails, providing accurate and detailed information to guests.
  • Process reservation requests, changes, and cancellations in a timely and efficient manner.
  • Convert phone enquiries into confirmed bookings, maintaining accurate information in our system.
  • Enter rooming lists and update information in the system.
  • Provide exceptional service, ensuring guests feel welcome and valued throughout their stay.
  • Upsell and recommend property facilities to maximize revenue.
  • Assist guests with special requests and provide information about our hotel and services.

Requirements:

  • Guest-focused personality and excellent communication skills.
  • Experience working with property management systems, such as Opera.
  • Strong interpersonal and problem-solving skills.
  • Ability to work independently and prioritize tasks effectively.
  • Fluency in English; additional languages are an asset.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Discounted accommodation and food and beverage rates.
  • Free 24-hour access to our Employee Assistance Program.
  • Fun and fast-paced work environment.

About Sofitel Adelaide:

We are a 5-star hotel located in the heart of Adelaide, offering luxurious accommodations and exceptional service. Our team is passionate about delivering an unforgettable experience for our guests.

Join Our Team:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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