Customer Service Leadership Opportunity

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $100,000 - $120,000
About This Role

This is an exciting opportunity to take on a leadership position where you will be responsible for managing a team of customer service representatives. The successful candidate will have a proven track record in leading and coaching staff to achieve high performance levels.

The role involves ensuring that customer contacts are handled efficiently and effectively, conducting regular quality assurance activities to meet relevant KPIs, and assisting branches with asset management and equipment allocation.

As a Team Leader, you will also play a key role in managing customer complaints and complex requirements, demonstrating a strong safety-first attitude and providing leadership in safety onsite at all times.

Key Responsibilities
  • Lead and coach a team of customer service representatives to achieve high performance levels
  • Manage customer contacts via multiple channels to ensure efficient and effective resolution
  • Conduct regular quality assurance activities to meet relevant KPIs
  • Assist branches with asset management and equipment allocation
  • Manage customer complaints and complex requirements
Requirements

To be successful in this role, you will need:

  • Experience leading and coaching staff to achieve high performance levels
  • High level negotiation and problem-solving skills to deal with escalated issues
  • Strong verbal and written communication skills
  • Intermediate computer skills
What We Offer

As part of our team, you can expect:

  • Flexible working arrangements to help you balance your work life with your home life
  • Training and development opportunities to build your career and equip you for success
  • Purchased extra leave program to give you more time to do the things you love
  • Discounted hire equipment to help you finish that home renovation job
  • A supportive and inclusive team culture that empowers you to do your best work
  • Employee Assistance Program (EAP) for professional and confidential counselling and support
  • Volunteering opportunities through our Foundation to connect you with your community
About Us

We believe that people, organisations, and communities thrive when everyone feels valued and included. We are committed to implementing our Reconciliation Action Plan and improving gender representation through our LEAP program.

Safety always comes first at our organisation. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

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