Customer Service Leadership Opportunities

5 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $150,000
Customer Support Team Lead Position

Our team is seeking a seasoned Customer Support Team Lead to join us in Sydney, Australia.

About the Role:

This position is a vital part of our support function. We act as the bridge between our product and users, helping them every day to gain valuable insights and shape our ever-changing product roadmap.

Key Responsibilities:

  • Manage a team of customer support representatives in our Sydney hub.
  • Help your team be successful and grow by conducting regular 1:1's, coaching, and providing continuous feedback.
  • Be part of a global support leadership team and contribute to the success of the entire customer support department.
  • Gain a thorough understanding of our product and internal systems.
  • Support direct reports with their toughest cases and escalations.
  • Collaborate within and outside your team to support broader business objectives.
  • Lead or participate in projects to improve our internal team or external business processes.

Requirements:

  • Bachelor's degree in tech, business, psychology, or sociology.
  • 5+ years in customer-facing roles in tech companies; SaaS experience is highly valued.
  • 2+ years of people management experience (leading 5-10 individual contributors).
  • Servant leadership style.
  • Strong problem-solving skills.
  • Effective collaborator, supportive of other team members' success.
  • Ability to work in a fast-paced environment, learn quickly, and adapt to a changing product.
  • Ability to monitor project progress and anticipate roadblocks.
  • Cross-functional work experience e.g., with sales, success, or engineering teams.
  • Proficiency in Japanese language (C1 level or above) and experience with Zendesk would be advantageous.

What We Offer:

  • Competitive equity package.
  • Medical insurance program.
  • Group salary continuance and group life cover.
  • Wellbeing benefit and WFH equipment allowance.
  • Annual learning and development allowance to grow skills and career.
  • Free lunches on in-hub days with fully stocked snacks and drinks.

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