Superannuation Administration Incidents Investigator

1 week ago

Melbourne, Victoria, Australia beBeeInvestigator Full time $120,000 - $155,000
Incident Management Specialist

We're seeking a highly skilled Incident Management Specialist to join our team. As an Incident Management Specialist, you will be responsible for managing incidents and complaints in a superannuation administration context.

Your Key Responsibilities:

  • Collaborate with internal and external stakeholders to record, report, respond to, and remediate incidents and complaints for various clients, adhering to applicable laws, contractual obligations, and service level agreements.
  • Conduct incident root cause analysis, documenting key learnings on ways of working, controls, and system configuration.
  • Agree and document PIR (Post Incident Review) and prevention steps to reduce recurrence likelihood.
  • Work with the team to identify, develop, and implement processes and control uplift opportunities.
  • Analyze data to identify trends, produce meaningful insights, and prepare periodic incidents and complaints reporting for internal and external stakeholders.
  • Manage complaint and incident escalations as needed.
  • Attend Client Incident and Breach meetings when required.

Requirements:

  • RG 146 qualification and a deep understanding of superannuation administration processes.
  • Previous experience in incidents and complaints management, including related obligations.
  • Effective communication and stakeholder management skills.
  • Strong written and verbal communication.

Career Growth Opportunities:

The successful candidate will have the opportunity to work with a talented team, contribute to the development of new processes and controls, and participate in professional development activities.

Skills Required:

  • Incident management
  • Complaints handling
  • Stakeholder management
  • Communication
  • Data analysis

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