Client Relationship Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeRelationship Full time $60,000 - $85,000

As a key player in our organization, you will have the opportunity to drive business growth and revenue by building and maintaining strong relationships with clients. Your role as a Relationship Manager will involve identifying and pursuing new opportunities to increase earnings potential and maximize revenue.

About the Role:
  • Develop and implement strategies to expand client relationships and identify new business opportunities.

You will work closely with cross-functional teams to understand client needs and develop tailored solutions that meet their financial goals. With excellent communication and interpersonal skills, you will be able to effectively build trust and rapport with clients, while your analytical skills will help you identify and capitalize on business opportunities.

Responsibilities:
  • Monitor performance of accounts and ensure promptness and quality of credit processing.
  • Manage a portfolio of SME accounts by monitoring the status and credit risk of each account.
  • Coordinate and/or liaise with branches/head office departments to maximise process efficiency and customer satisfaction.
  • Act as Backup Compliance Coordinator and assume responsibilities as required under BNM's document policy and Bank's Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
  • Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
  • Champion Operational Risk Management (ORM) activities in the Business Unit.
  • Liaise with Group Operational Risk Management (GORM) on ORM activities.
  • Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
  • Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
  • Undertake additional responsibilities assigned by immediate superior as and when required.
Requirements:
  • Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
  • Experienced in marketing and credit processing.
  • Strong command of English, both oral and written.
  • Good public speaking and presentation skills.
  • Overall Bank's Credit, Operations and Product knowledge.
  • Keep abreast with SME issues, policies and trends in the country.
  • Basic business acumen and industry knowledge.

This is an exciting opportunity for someone who is passionate about building relationships and driving business growth. If you are a motivated and results-driven individual who is looking to make a difference, we encourage you to apply for this role.

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