Client Relationship Manager
5 days ago
We are seeking an exceptional Service Delivery Specialist to join our team. This role requires strong communication and project management skills, with the ability to build and maintain relationships with customers and stakeholders.
About the Role:The successful candidate will be responsible for ensuring the successful fulfillment of customer requirements, encompassing stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.
Main Responsibilities:- Develop and maintain strong customer/partner relationships to enhance customer satisfaction throughout pre- and post-sales activities.
- Cultivate and sustain strong relationships with customers and partners to ensure high levels of satisfaction across both pre-sales and post-sales engagements.
- Collaborate effectively with teams, leveraging their expertise as needed to enhance service delivery.
- Deepen engagement with key customers, their on-site personnel, and their end clients.
- Contribute to successful contract execution by consistently meeting defined Key Performance Indicators (KPIs).
- Produce, refine, and deliver client reports in alignment with contractual obligations.
- Review and prepare client-facing reports for external distribution, supporting clients in understanding and resolving any queries.
- Plan and manage business reviews, operational and security audits, and other compliance-related activities for clients.
- Coordinate managed services projects, including sourcing quotes from partners and suppliers, and ensuring quality delivery with client approval.
- Respond promptly to all client inquiries, covering operational issues and requests for project quotes or proposals.
- Our organization offers excellent employment conditions and benefits such as:
- A professional development program offering specialized training courses to help you develop skills and thrive in your chosen career.
- An additional day of paid leave dedicated to nurturing your health and wellbeing.
- Inclusive parental leave entitlements to support you in starting, growing, and caring for your family.
- Volunteer leave for any cause or charity of your choice.
- A comprehensive Employee Assistance Program to support you and your family.
- Inclusive events that nurture relationships, connection, and friendships across the organization, featuring social gatherings and community events.
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