Applications Support Specialist
4 weeks ago
A local council in the northern suburbs of Melbourne is seeking an Applications Support Analyst to provide application support and configuration across the council's systems.
Key Responsibilities:
- Provide Level 2 and 3 incident and problem resolution.
- Ensure system and application stability and performance.
- Offer technical guidance to resolve incidents and problems.
- Engage in system upgrades, patches, and application lifecycle management.
- Collaborate with business teams to identify and implement solutions for operational challenges.
- Manage application and operational queues, adhering to ITIL processes.
Requirements:
- Proven experience in supporting enterprise applications within a complex environment.
- Strong knowledge of SQL databases and experience in application support and testing.
- Understanding of business process analysis and.NET/web-based applications.
- Excellent analytical and problem-solving skills.
Key Skills:
- Ability to prioritize tasks and manage time effectively.
- Strong collaborative skills to work across teams and address diverse customer needs.
If you are interested in this opportunity to contribute to a supportive team and make a meaningful impact, please submit your application today.
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