Hospitality Ambassador

2 weeks ago

Gold Coast, Queensland, Australia beBeeGuest Full time $45,000 - $68,000
Job Opportunity: Guest Experience SpecialistKey Responsibilities:
  • Deliver Exceptional Customer Service: Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.
  • Communicate Effectively: Confident in communicating with guests and colleagues to ensure cohesive collaboration.
  • Problem-Solving: Conquer challenges alongside guests, transforming dilemmas into success stories.
  • Promote Hotel Amenities: Promote hotel amenities and services by having a deep understanding of products and offerings.
  • Local Legend: Be the local legend, sharing information on neighborhood hotspots and must-visit gems from your treasure trove of knowledge.
  • Reservations and Account Management: Display proficiency in accurately handling reservations and managing guest accounts.
Requirements:
  • Previous Experience: Previous experience in hotel front desk operations is a valuable asset.
  • Innovative Approach: Innovative approach to exceeding customer service expectations.
  • Collaboration and Independence: Skilled at collaborating within teams, as well as working independently.
  • Time Management: Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills.
  • Communication: Proficiency in both written and verbal communication.
Benefits:
  • ALL Heartist Membership: Take advantage of discounts on accommodation and food & beverage worldwide.
  • Family & Friends Discounts: Available on a range of accommodation, services and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program: Earn status & reward points on your worldwide stays.
  • Learn Your Way: Support your career development with access to Accor's industry leading training platforms.
  • Build Your Network: With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
  • Worldwide Opportunities: We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries.

At our company, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining us, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

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