Technical Support Specialist
22 hours ago
As a technical support specialist, you will provide hands-on IT assistance to internal employees via various channels. Your role will involve resolving technical issues related to hardware, software, and network problems.
Key Responsibilities:
- Experience with desktop and server support, hardware installation and troubleshooting, network diagnostics, and software upgrades.
- O365 proficiency is essential for this position. Familiarity with operating systems (Windows 10, Linux) and active directory management is also required.
- Desktop and server setup, maintenance, and troubleshooting, including experience with laptops, desktops, and monitors.
- Limited-Service Desk experience (1 year) in IT Service Desk, Help Desk, IT Support Analyst, or Technical Support roles.
- Proven experience in technical support environments performing fault investigation, triaging, and resolution.
- Hardware diagnostic skills and experience building/upgrading PCs.
- Network troubleshooting, fault diagnosis, root cause analysis, and experience with physical and virtual environments.
- Supporting corporate Windows and Linux environments, including O365 requirements.
This job post aims to find the right candidate for the position of Technical Support Specialist. The ideal candidate should have excellent problem-solving skills, be proficient in O365 and familiar with multiple operating systems, and possess strong communication skills.
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